ANALYSIS OF THE TOP 20 BEAUTY & HEALTH SHOPS

How good are online shops in the beauty and health industry really? Which retailers impress with a strong customer experience and where is room for improvement?

Today's customers expect a smooth journey across all touchpoints – from the first click to the return. The E-Commerce Experience Report shows how the 20 retailers with the highest sales in the industry compare. After the furniture, fashion, sports & outdoor, and the Swiss market, we analyze the beauty & health sector in the fifth edition🔎.

Here's what you can expect in the report:

• Benchmarking the customer journey: Who is convincing – and where does your shop stand?

• Over 80 test criteria in the areas of on-page experience, order experience, customer service, and loyalty.

• Specific tips for optimizing the customer experience.

Get exclusive insights, exciting benchmarks, and best practices that you can use to optimize your own online shop!